Terms of Service

Last Updated: February 18, 2026

Welcome to Pelor Outdoor Landscape Solutions ("Pelor", "Company", "we", "our", or "us"). These Terms of Service ("Terms") govern your use of our services, website, and communications, including phone calls and text messaging (SMS/MMS). By requesting services, contacting us, or using our website, you agree to these Terms.

1. Company Information

Pelor Outdoor Landscape Solutions

738 Duncan Ave

Kissimmee, FL 34744

Phone: 407-738-1146

Email: service@pelor.com

Website: https://pelor.com

2. Services

Pelor provides residential and commercial outdoor services including but not limited to landscaping, maintenance, irrigation, tree trimming/removal, pressure washing, and related services. Service details, pricing, and scope are outlined in written estimates, proposals, or service agreements provided to the customer.

Estimates are valid for the time period stated on the estimate. Work will not begin until approval is received.

3. Scheduling & Access

Customers agree to provide reasonable access to the property during scheduled service windows. Delays caused by restricted access, pets, vehicles, locked gates, or hazards may result in rescheduling or additional charges.

Weather conditions may require schedule adjustments for safety or quality reasons.

4. Payments

Payment terms will be specified in your estimate, invoice, or service agreement. Failure to pay invoices may result in service suspension and collection action where permitted by law.

Late fees may apply as permitted by applicable law and outlined in your service agreement.

5. Property Conditions

Customers are responsible for identifying underground utilities, private lines, invisible fences, irrigation wiring, or other concealed hazards prior to work. Pelor is not liable for damage to undisclosed underground systems or improperly installed features.

6. Limitation of Liability

Pelor will perform services in a professional manner consistent with industry standards. However, landscaping and outdoor work involve natural elements beyond our control including weather, soil conditions, pests, disease, and pre-existing plant stress.

We are not responsible for plant loss due to environmental conditions, freeze damage, drought, disease, irrigation failures outside our scope, or acts of nature unless explicitly covered in a written warranty agreement.

7. Communication & Messaging ProgramProgram Name

Pelor Outdoor Landscape Solutions Messaging Program

Program Description

We use phone calls and text messages to communicate with customers regarding services. Messages may include:

• Appointment scheduling and reminders

• Service updates and crew arrival notices

• Estimates and invoices

• Customer support responses

• Service follow‑ups

• Account notifications

• Occasional service‑related announcements

Message Frequency

Message frequency varies depending on your services and communication needs.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan.

Consent to Receive Messages

By providing your phone number to Pelor, you consent to receive conversational and informational text messages related to requested services. Consent is not a condition of purchase.

Opt‑Out Instructions

You may opt out at any time by replying STOP to any message. After opting out, you will no longer receive text messages except those necessary to complete an active service request.

Help Instructions

Reply HELP to any message or contact us at 407‑738‑1146 or service@pelor.com for assistance.

8. Privacy

Your privacy is important to us. Our data collection, usage, and protection practices are described in our Privacy Policy:

https://pelor.com/privacy-policy

We do not sell or share SMS consent data or phone numbers with third parties for marketing purposes.

9. Cancellations

Customers may cancel scheduled services with reasonable notice. Short‑notice cancellations or missed appointments may incur fees where permitted by law and outlined in service agreements.

10. Changes to Services or Terms

We may update these Terms from time to time. Updates will be posted on this page with a revised date. Continued use of our services after updates constitutes acceptance of the revised Terms.

11. Governing Law

These Terms are governed by the laws of the State of Florida.

12. Contact Us

If you have any questions regarding these Terms, please contact us:

Pelor Outdoor Landscape Solutions

Phone: 407-738-1146

Email: service@pelor.com